This Privacy Policy outlines how The STSS Company manages the personal data we collect in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. 

1. Collection of Personal Data

We collect personal data from you when you:

• Make enquiries via our website, email, social media, or in-store.
• Subscribe to our mailing list or participate in promotions, events, or surveys.
• Apply for a franchise opportunity or submit business-related queries.
• Interact with our staff or authorised representatives in any capacity.

 

The types of personal data we may collect include, but are not limited to:

• Name, contact number, email address, and postal address.
• Information related to your feedback, enquiries, or applications.
• Any other information you voluntarily provide to us.

 

2. Purpose of Data Collection

We may collect, use, and disclose your personal data for the following purposes:

• To respond to your enquiries, feedback, or requests.
• To process and evaluate franchise applications.
• To manage customer service communications and support.
• To send you marketing or promotional materials (only with your consent).
• To improve our products, services, and customer experience.
• To comply with applicable laws and regulatory requirements

 

 3. Disclosure of Personal Data

Your personal data will be kept confidential and will only be disclosed to:

• Our employees and authorised representatives for the above purposes.
• Third-party service providers (e.g., IT vendors, marketing agencies, logistics partners) who assist in our operations.
• Relevant government authorities where required by law.

All third parties handling your personal data are required to adhere to strict confidentiality and data protection standards.

4. Retention of Personal Data

We will retain your personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable laws. Once it is no longer needed, your personal data will be securely deleted or anonymised.

5. Protection of Personal Data

We take reasonable security measures to safeguard your personal data from unauthorised access, disclosure, alteration, or destruction. This includes physical, electronic, and administrative controls.

However, please note that no method of transmission over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Access and Correction

You may request to access or correct your personal data held by us at any time. To do so, please contact us at marketing@stssco.com. We will respond to your request within a reasonable timeframe.

7. Withdrawal of Consent

You may withdraw your consent to the collection, use, or disclosure of your personal data at any time by contacting us at marketing@stssco.com. 

Please note that withdrawing consent may affect our ability to provide you with certain services or respond to your enquiries.

8. Use of Cookies

Our website may use cookies or similar technologies to enhance your browsing experience.

You can choose to disable cookies through your browser settings, but this may affect certain functionalities of our website. 

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website. 

10. Contact Us

For any questions, feedback, or complaints regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer at marketing@stssco.com.